FANUC Europe Partners with Mindbreeze to Elevate Knowledge Management for Customers, Partners, and Employees
In a strategic move to optimize its digital ecosystem and enhance the user experience across its service infrastructure, FANUC Europe Corporation has announced its selection of Mindbreeze InSpire, an AI-powered enterprise search and knowledge management solution. The integration aims to deliver intelligent, real-time access to information for FANUC’s customers, partners, and employees through its newly improved service portal, “MyFANUC”.
This transition marks a significant upgrade in how information is delivered and accessed within the company’s digital interfaces. With a growing need to centralize and simplify knowledge access across complex enterprise systems, FANUC’s adoption of Mindbreeze InSpire represents a proactive shift toward modern, AI-driven knowledge management.
Elevating the Digital Service Experience
The decision to partner with Mindbreeze stems from FANUC’s goal to provide more seamless and proactive access to information—whether technical documentation, product data, service manuals, or customer-specific insights. By incorporating Mindbreeze InSpire into its service platform, FANUC is not only replacing its legacy knowledge management solution but also significantly improving the overall user experience.
Visitors to the FANUC service portal—ranging from end customers and partners to internal staff—now benefit from a smarter, more intuitive interface that uses AI to surface relevant content, summarize technical documentation, and even enable conversational queries through AI chat features.
This next-generation functionality is already being implemented across FANUC’s updated “MyFANUC” portal. “In our new ‘MyFANUC’, product-related information is now perfectly prepared and made available accordingly. We can now implement this project efficiently with Mindbreeze as our partner,” explained Rolf Urban, Head of Service Sales Coordination Europe at FANUC.
A Seamless and Secure Integration
The integration of Mindbreeze InSpire into FANUC’s existing IT infrastructure was made possible through the platform’s extensive set of connectors and APIs. Designed to work as an additive system, Mindbreeze allows enterprises to overlay intelligent search and discovery tools across their existing digital assets without disrupting underlying architectures.
In FANUC’s case, Mindbreeze connects to multiple data sources while ensuring that access rights and user permissions are always respected. The system queries data directly at the source, dynamically adapting to permission changes in real time—an essential feature for companies handling sensitive, role-specific content across departments.
This flexibility ensures that the knowledge delivered through MyFANUC is not only relevant and timely but also secure and personalized based on the user’s profile and permissions.
Transforming Information into Actionable Knowledge
With the addition of AI-powered features, the new FANUC portal can do more than just index and retrieve documents. Mindbreeze InSpire brings advanced capabilities such as:
- Document Summarization – Automatically condenses lengthy manuals and reports into concise overviews.
- Semantic Search – Understands the context behind queries to return highly relevant results.
- Conversational AI – Allows users to interact with documents through a chat interface, asking specific questions and receiving targeted answers.
- Proactive Knowledge Delivery – Anticipates user needs and pushes relevant information based on behavior and previous interactions.
By equipping users with these features, FANUC ensures that both internal and external stakeholders can make faster, better-informed decisions, reducing the time spent searching for critical information and improving overall productivity.
A Shared Vision of Innovation
This collaboration represents a shared commitment between FANUC and Mindbreeze to drive innovation at the intersection of automation and information technology. For FANUC—a global leader in factory automation—leveraging the power of artificial intelligence to streamline service delivery aligns perfectly with its broader digital transformation goals.
“We are particularly pleased about the collaboration with FANUC and how the use of AI-based solutions can offer immediately visible added value for customers, partners, and employees,” said Daniel Fallmann, founder and CEO of Mindbreeze.
Mindbreeze’s unique approach to enterprise intelligence, combining AI, natural language processing, and data integration, supports organizations like FANUC in navigating the complexities of information overload and fragmented systems.
About FANUC Europe Corporation
FANUC Europe Corporation is the European arm of the Japanese technology powerhouse FANUC Corporation, a globally recognized leader in factory automation, robotics, and CNC systems. Headquartered in Echternach, Luxembourg, FANUC Europe plays a pivotal role in coordinating and supporting the operations of its 24 European subsidiaries, offering centralized services in areas including sales, customer service, technical support, logistics, spare parts, repairs, IT, and administration.
With around 1800 employees across Europe, including 300 professionals at the Echternach headquarters alone, FANUC Europe continues to lead innovation in manufacturing automation. Its solutions are used across a broad range of industries, from automotive and aerospace to electronics, packaging, and beyond.
By continuously investing in new technologies and digital platforms—like the MyFANUC portal—FANUC strengthens its position as a trusted partner for smart manufacturing solutions.
About Mindbreeze
Mindbreeze is a global leader in AI-powered enterprise intelligence solutions. With dual headquarters in Europe and the United States, the company serves a wide range of industries, providing cutting-edge tools for intelligent search, information insight, and data-driven decision-making.
Its flagship product, Mindbreeze InSpire, is a powerful appliance-based platform that leverages artificial intelligence, machine learning, and natural language processing to connect, analyze, and deliver actionable insights from diverse data sources.
What sets Mindbreeze apart is its ability to offer context-aware, hyper-relevant information tailored to the unique needs of every user. With strong capabilities in data integration, automation, and security, Mindbreeze empowers organizations to unlock the full value of their data ecosystems.
The company’s technology is trusted by industry leaders across sectors, from manufacturing and financial services to healthcare and government.
A Future-Oriented Collaboration
As the digital transformation of industrial enterprises accelerates, FANUC’s collaboration with Mindbreeze exemplifies the kind of innovation that defines the future of manufacturing and service delivery. By embracing intelligent knowledge management, FANUC is not just enhancing operational efficiency but also setting a new standard for customer-centric and employee-empowered information access.
With AI as an enabler, the integration of Mindbreeze InSpire will continue to evolve, providing deeper insights, faster service, and a more intuitive interface for everyone who interacts with the FANUC digital ecosystem.
