Pipistrel Expands U.S. Customer Support Network with New Parts Warehouse in Kansas
Pipistrel, a subsidiary of Textron Inc, has announced a significant milestone in its mission to elevate customer service in North America with the establishment of a new parts warehouse based in the United States. The warehouse, strategically located at the Textron eAviation headquarters in Wichita, Kansas, is designed to streamline parts distribution and enhance maintenance support for Pipistrel aircraft owners across the region.
The newly established warehouse will serve as a central hub for stocking and distributing parts for all of Pipistrel’s current production aircraft. By positioning the warehouse in the heart of the country, Pipistrel aims to reduce lead times, improve parts availability, and provide its growing base of North American customers with faster, more efficient service. This move aligns with Pipistrel’s commitment to delivering high-quality customer care and sustaining operational readiness for its aircraft in service.
“The addition of this U.S.-based warehouse is a significant step forward in our efforts to provide outstanding service and timely support to our customers,” said Tricia Steel, vice president of Global Sales and Marketing at Pipistrel. “Our customers are at the core of everything we do, and this warehouse exemplifies our dedication to ensuring they have access to the tools and resources needed to keep their aircraft operating at peak performance.”
Initially, the warehouse will focus on fulfilling routine maintenance parts and warranty-related orders. By the end of the year, it is expected to stock an extensive inventory of the most frequently requested components, allowing Pipistrel aircraft operators to avoid unnecessary downtime due to part shortages or delivery delays. The warehouse will also help reduce dependency on international logistics, offering quicker turnaround times for U.S.-based customers.
This initiative is the latest in a series of strategic enhancements to Pipistrel’s customer support infrastructure in the United States. It builds on the foundation laid in 2024 with the deployment of U.S.-based Field Service Representatives, who were introduced to provide localized, expert support to aircraft operators. That program was widely praised by customers for improving the efficiency of technical service delivery and strengthening the relationship between Pipistrel and its user base.
In addition to the physical infrastructure, Pipistrel is making significant investments in human capital to support its expansion. The company is actively hiring experienced professionals to manage and operate the Kansas warehouse, ensuring that the facility is staffed by individuals with the technical knowledge and logistical expertise necessary to meet customer expectations. These professionals will be responsible for maintaining inventory accuracy, managing shipments, and coordinating closely with Pipistrel’s service network across North America.
Textron eAviation’s broader ecosystem also offers synergies that Pipistrel can leverage, including integrated logistics, digital tools, and supply chain partnerships. As part of Textron Inc., Pipistrel benefits from access to a wide array of resources and best practices, further enhancing its ability to deliver responsive and reliable support to its global customer base.
This investment also represents a broader strategic commitment by Pipistrel and Textron eAviation to strengthen their presence in the North American market. As demand for Pipistrel’s efficient and innovative aircraft continues to grow, so too does the need for a reliable and scalable support system that can evolve with its expanding fleet.
Pipistrel’s continuous focus on enhancing the customer experience demonstrates its long-term vision of not only providing cutting-edge aircraft but also building a world-class ownership experience. By proactively addressing the logistical challenges that come with aircraft maintenance and part sourcing, Pipistrel aims to position itself as a leader in customer satisfaction within the light aircraft and electric aviation segments.
