ECI Software Solutions Expands Field Service Management Reach with Acquisition of Davisware
ECI Software Solutions, a leading provider of cloud-based business management software and services, has announced its acquisition of Davisware LLC, a prominent provider of all-in-one business management solutions designed specifically for field service organizations. The acquisition enhances ECI’s offerings in several industries, including commercial food equipment, HVAC & refrigeration, petroleum equipment, and overhead garage doors. This strategic move significantly strengthens ECI’s position in North America and expands its reach within the growing field service management (FSM) market.
Expanding the Scope of ECI’s Offerings
Davisware brings with it a robust suite of software solutions tailored to field service operations. Its products, such as Vision™, GlobalEdge™, and GlobalWarranty™, are highly regarded within the industry for helping businesses streamline operations, improve technician productivity, and ensure customer satisfaction. With the acquisition, these solutions will now be integrated into expansive portfolio, further enhancing its ability to provide businesses with comprehensive, industry-specific tools.
The acquisition underscores ECI’s commitment to field service technology and deepens its ability to deliver specialized solutions to diverse industries. By incorporating Davisware’s products and expertise, ECI can offer more integrated, powerful solutions that help organizations improve efficiency, optimize their workforce, and grow their businesses more effectively.
Strategic Alignment and Shared Vision
Trevor Gruenewald, CEO of ECI Software Solutions, expressed excitement about the acquisition, highlighting the alignment between the two companies’ goals and values. “The acquisition of Davisware represents a strategic alignment of our shared vision for innovation, customer value, and industry leadership,” Gruenewald said. “By combining our strengths, we can accelerate innovation and deliver unparalleled value to our customers.”
Gruenewald emphasized that the merger would not only lead to technological innovation but also foster a culture of collaboration. He added, “Davisware brings not only exceptional products and deep domain expertise but also a strong culture of service that aligns with our own. Together, we will scale cutting-edge solutions, expand into new markets, and foster collaboration across teams to drive transformative advancements in the field service industry.”
The acquisition also positions ECI to better serve its growing customer base by providing access to new markets and leveraging Davisware’s established reputation within the field service industry.
The Value of the Acquisition for Davisware and ECI Customers
For Davisware, the acquisition provides an opportunity to scale its products and expand its global reach. With over 35 years of experience in the field service sector, Davisware has built a strong customer base of more than 360 clients across North America and beyond. The company’s team of 145 employees is located in the U.S., Canada, and India, and now, throughs resources, Davisware will be able to further accelerate its growth and extend its solutions to a wider audience.
Tasos Angelopoulos, CEO of Davisware, expressed his enthusiasm for the new chapter in the company’s journey. “We are thrilled to join forces with ECI, a move that marks an exciting new chapter for Davisware and our valued customers,” said Angelopoulos. “This next step in our evolution provides our customers and employees with the tools, scale, and support to thrive long-term, while accelerating the next chapter of growth for our products and partners.”
As part of the acquisition, Davisware’s customers will continue to benefit from the solutions they rely on, while also gaining access to ECI’s broader resources, development capabilities, and global presence. The combination of Davisware’s specialized field service tools with cloud-based solutions allows for a seamless transition, offering businesses greater scalability, efficiency, and advanced capabilities.
Davisware’s Contribution to the Field Service Industry
Davisware has been a pioneer in the field service management sector for decades, providing businesses with solutions designed to streamline operations and improve the overall service experience. Its software products, such as Vision™, GlobalEdge™, and GlobalWarranty™, have helped companies across a variety of industries improve their field service operations, including dispatching, inventory management, customer support, and warranty tracking.
The Vision™ platform is known for its ability to integrate with existing systems and provide real-time insights into field service operations. GlobalEdge™ is a comprehensive tool for managing service contracts, billing, and scheduling, while GlobalWarranty™ helps businesses manage warranty claims and related processes. By combining these solutions with existing product suite, the company is poised to offer even more advanced tools for managing all aspects of a field service business.
Global Expansion and Innovation
One of the primary benefits of the acquisition is the opportunity for global expansion. ECI’s presence in over 90 countries around the world provides a unique platform for scaling Davisware’s offerings internationally. The addition of Davisware to the ECI family will enable both companies to leverage each other’s strengths in product development, customer service, and market penetration.
ECI has a strong track record of investing in industry-specific solutions that drive operational efficiency and profitability. The integration of Davisware’s field service management solutions into this ecosystem will further enhance ECI’s ability to support customers across diverse industries. Furthermore, the combined company will be well-positioned to drive innovation in the FSM market, offering new tools and capabilities to businesses in sectors ranging from food service equipment to HVAC and petroleum.
A Stronger Future Together
Looking ahead, the acquisition of Davisware opens up new opportunities for both companies. By combining their expertise, resources, and customer bases, ECI and Davisware are poised to deliver even greater value to their clients. With access to a broader suite of solutions, customers can expect enhanced productivity, more efficient operations, and greater profitability.
The strategic move also sets the stage for continued growth, as both companies will be able to focus on innovation and collaboration to meet the evolving needs of the field service industry. With the backing of global reach and strong leadership, Davisware will be able to push forward with its mission to provide cutting-edge solutions that help businesses improve their operations and deliver exceptional service to their customers.
About ECI Software Solutions
Founded more than 30 years ago, ECI Software Solutions provides cloud-based business software solutions to small and mid-sized businesses across a wide range of industries. The company’s products are designed to help businesses improve visibility, streamline operations, and increase profitability. ECI serves over 25,000 customers in more than 90 countries worldwide, offering solutions for industries including field service, manufacturing, residential construction, office technology, and wholesale/retail distribution.
ECI’s industry-specific software connects businesses with their customers, providing tools for sales and marketing, customer relationship management (CRM), business intelligence, data analytics, eCommerce, mobile apps, and payment processing. Headquartered in Westlake, Texas, ECI operates offices in several locations globally, including the U.S., Canada, Mexico, the United Kingdom, the Netherlands, Belgium, Norway, and Australia.
The acquisition of Davisware marks a pivotal moment in ECI Software Solutions’ journey, as it strengthens its presence in the field service management industry and positions the company for continued growth. With Davisware’s innovative products now part of its portfolio is better equipped than ever to deliver cutting-edge solutions to businesses in a range of industries. As both companies work together to enhance their offerings and reach new markets, customers can expect a future of enhanced service, improved operational efficiency, and greater profitability.
