ISG to Assess Aerospace and Defense Solutions Providers
Information Services Group, a prominent global technology research and advisory firm, has initiated an extensive research study focused on evaluating service providers in the aerospace and defense sector. This research aims to assess companies that offer engineering, design, logistics, and other critical services supporting aerospace and defense operations. The study’s findings will be published in two detailed ISG Provider Lens™ reports, titled “Aerospace and Defense Solutions and Services,” which are scheduled for release in June 2025. These reports will cover both the U.S. and European markets, analyzing service offerings for commercial and military aircraft, spacecraft, and defense systems manufacturers.
Enterprise buyers will leverage insights from these reports to assess their current vendor engagements, explore new provider options, and evaluate available services. Additionally, ISG advisors will utilize the findings to guide their buy-side clients in selecting suitable service providers.
Growing Demand for Aerospace and Defense Solutions
Ongoing geopolitical tensions and emerging global conflicts have intensified the need for nations to continuously invest in defense capabilities. Governments worldwide are allocating substantial budgets to modernizing their military forces, fueling the demand for cutting-edge aerospace and defense solutions.
Innovations such as autonomous systems, artificial intelligence (AI), and advanced materials are playing a crucial role in enhancing operational efficiency and safety in commercial, business, and military aviation. For instance, drones and unmanned vehicles are transforming civilian operations and military combat strategies, offering new possibilities for surveillance, reconnaissance, and strategic deployments.
Addressing Industry Challenges
According to Iain Fisher, Director of ISG Provider Lens Research, “The aerospace and defense industry is essential for national security, economic stability, and technological progress. However, it also faces several challenges, including supply chain disruptions, rising operational costs, and the necessity for digital transformation. Our study will evaluate service providers that are driving innovation and efficiency in this sector.”
To conduct this research, ISG has distributed surveys to over 100 aerospace and defense service providers operating in the U.S. and European markets. Collaborating with ISG’s global advisory team, the research analysts will generate two sets of evaluations, each featuring four key quadrants. These quadrants represent the primary service areas within the aerospace and defense sector based on ISG’s extensive experience assisting clients in vendor selection.
Research Framework and Key Quadrants
The study will assess service providers in the following four quadrants:
- Engineering, Design, and Innovation: This quadrant evaluates providers that drive innovation in aerospace and defense through materials science, propulsion systems, and communication and navigation technologies. Companies in this category leverage advanced engineering methodologies incorporating digital technologies such as AI, simulation, and predictive analytics to enhance design processes, maintenance strategies, and operational effectiveness.
- Maintenance, Repair, Overhaul (MRO), and Aftermarket Services: This segment focuses on providers offering essential services that ensure the reliability, safety, and extended lifespan of aircraft and defense systems. MRO activities include routine inspections, component replacements, and major system overhauls, all of which are critical for maintaining operational efficiency and compliance with industry safety standards.
- Supply Chain Operations and Logistics Management: This quadrant assesses service providers specializing in logistics management, transportation planning, supplier relationship management, cost control, and risk mitigation. Effective demand forecasting and inventory management are crucial for logistics managers to guarantee timely deliveries and prevent production downtimes that could lead to financial losses.
- Technology Transformation and Consulting: Companies in this quadrant offer specialized consulting and strategic guidance tailored to the aerospace and defense industry’s unique challenges. These firms leverage their industry expertise to help organizations navigate digital transformation, ensuring that technology investments align with broader business goals and regulatory requirements.
Regional Focus and Lead Analysts
The ISG study will take a geographically focused approach, providing insights into the global aerospace and defense services market while specifically analyzing offerings in the U.S. and Europe. ISG analysts Harish B. (Europe) and Swadhin Pradhan (U.S.) will lead the research and author the reports, ensuring a detailed and region-specific evaluation of industry trends and service providers.
Participation and Customer Experience Data
A comprehensive list of identified providers and vendors, along with further details about the study, is available in ISG’s digital brochure. Companies that are not yet listed but provide aerospace and defense services can contact ISG to request inclusion in the research.
Additionally, all 2025 ISG Provider Lens™ evaluations will incorporate enhanced customer experience (CX) data. This data will capture real-world enterprise feedback on specific service providers and their solutions, drawn from ISG’s ongoing CX research. Organizations that wish to share their experiences regarding a particular provider or vendor are encouraged to participate in ISG’s online survey. As an incentive, participants will receive a complimentary copy of the final report.
The aerospace and defense industry is undergoing a profound transformation, driven by geopolitical factors, technological advancements, and evolving operational demands. Through its comprehensive research and analysis, ISG aims to provide enterprises with critical insights to navigate this complex landscape, optimize their service provider engagements, and drive efficiency across their operations. The upcoming “Aerospace and Defense Solutions and Services” reports will serve as valuable resources for decision-makers seeking to understand market dynamics and make informed choices about their aerospace and defense partnerships.
